Exchange Policy

Exchange Policy

At RAYA, we want you to be completely satisfied with your purchase. If you need a different size or have received an eligible item that you would like to exchange, our team is here to assist you.

Exchange Eligibility

To be eligible for an exchange:

* The item must be unused and unworn.
* The item must be in its original condition.
* All original tags and packaging must be intact.
* The exchange request must be made within the applicable exchange period.

Size Exchanges

If you need a different size, please contact us with your order number and preferred size. Size exchanges are subject to availability.

Customised Items

Customised or personalised items are generally not eligible for exchange unless they arrive damaged or have a manufacturing defect.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item. Our team will review the issue and assist you.

How to Request an Exchange

To request an exchange, please contact our customer service team with:

* Your order number
* The item you wish to exchange
* The reason for the exchange
* Your preferred replacement size or item, if applicable

Our team will guide you through the exchange process.

Important

Exchange requests are subject to product availability and the eligibility requirements above. Items that have been worn, washed, altered, damaged, or returned without their original tags may not be accepted.

For any questions regarding exchanges, please contact our customer service team.