FAQs

Frequently Asked Questions

How can I place an order?

Browse our collections, select your preferred product, choose the available size and options, and add it to your cart. Proceed to checkout to complete your order.

How can I choose the right size?

Please refer to our Size Guide before placing your order. If you need help choosing a size, contact our customer service team.

How long does delivery take?

Orders are generally delivered within 3–7 business days after dispatch. Processing may take an additional 2–5 business days.

Can I return or exchange my order?

No Returns, Exchange eligibility depends on our return policy. Please contact us as soon as possible if you need assistance with an order.

Can I customise an outfit?

Yes. RAYA pieces may be customised. Contact us to discuss your preferred colour, design, details, or finish.

How can I contact RAYA?

You can reach us through our Contact Us page for questions about products, orders, customisation, or delivery.